Institutional information

Privacy and your information

Understand how preferences, inquiries and browsing information are used on this site.

Scope

Your browser stores preferences and quotation identifiers. Submitted inquiries include your contact details, message and technical request information, such as IP address, headers, cookies and browser environment, for follow-up and operation of the service.

Analytics and preferences

First-party analytics and sampled, masked session recordings help assess site usage. You can disable analytics in the privacy controls. Raw events are retained for 90 days, visitor/session records for 180 days, recordings for 30 days and anonymous daily aggregates for 25 months. Inquiry information remains with the commercial record. Third-party messaging services apply their own privacy terms.

Questions and requests

For a question about your order, contact the team with its reference. For privacy, content or formal matters, use Legal requests.

Usage measurement

We use a random browser ID to measure pages, products, campaigns and quotation journeys. First-party session recording may store device data, sampled pointer/scroll positions and a masked visual replay to build heatmaps. Form fields are masked. Opt-out stops this browser measurement only.

When you submit an inquiry, the commercial record stores the request IP, headers, cookies and the browser environment available at that moment, together with the contact details you provided. That capture follows the commercial record, not the 90-day analytics event retention.

Raw events: 90 days. Browser/session records: 180 days. Daily totals without visitor IDs: 25 months.